UK Next Day Delivery
Orders placed before 12:00pm Monday to Friday, goods will be delivered the following day. Except Friday’s your order will be delivered the following Monday.
Orders will be delivered between 08:30am and 18:00pm Monday to Friday. If you are not in to take delivery of your items then a card will be left, with details about re arranging another delivery.
The above order info is based on ordering an item that is in stock, delivery info for personalised items we be quoted at time of order.
Orders Placed on a Weekend
If your order is placed on Saturday or Sunday, then your goods will be despatched the following Monday for delivery on Tuesday.
Bank Holidays
All orders placed on a bank holiday will be despatched on the next working day. We do not deliver on a Bank Holiday, so all orders placed the day before will be delivered on the following working day.
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Damaged Goods and Shortages
Unfortunately things do get lost or damaged in transit. On receipt of delivery, it is important that all goods are checked before signing the carriers’ delivery note. If goods appear to de damaged, please sign the delivery note with‘damaged goods’.
If you are unable to check the goods on delivery, please state on the delivery note ‘goods unchecked’. Damaged goods and shortages must be reported to us within 3 working days of delivery, via phone: +44 (0)1274 484431 or email:sales@jacrac.co.uk
Failure to follow these steps may invalidate a claim.
Your business is important to us and we aim to rectify the situation as soon as possible. Thank you.
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Returns Policy
You have the right to a cooling off period of usually 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price only (no delivery charges will be credited).
During the cooling off period any cancellation must be given by written notice by either party.
Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.
The right to cancel this contract will not apply in respect of:
Personalised Goods or Goods made to your specification
Goods that appear to have been used
Goods returned after 14 days from the date of order
Goods on special offer
Service items
Orders returned where a sample or prototype has been approved
In the event that we supply substituted Goods to you in accordance with the provisions of Clause 2 (see Terms and Conditions), your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us
